ClipsDrip by drip, Starbucks lost what made it shine
First Clipped on Jul. 7, 2008
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Today those memories are like bitter, stale grounds. These days the breaks aren't fewer but are often enjoyed somewhere else. That early Starbucks mojo is no more. My disillusionment set in about three years ago, but the company's ballyhooed "Starbucks experience" died even earlier, killed by a growing bureaucratic culture.
